The CTO and TheClaimRoom.com,developers of the leading online mediation platform at TheMediationRoom.com, have agreed to collaborate to provide an on-line mediation service that opens up a new chapter in dispute resolution for ICTs.
The exponential growth in the field of ICTs fuelled by privatising
hitherto government owned telecommunications companies, liberalisation of
telecommunications markets, emergence of new technologies and new business
models and disappearing borders has also led to an almost equal increase
in disputes. The ICT sector world over has come to the realisation that
traditional responses consisting mainly of litigation is not robust enough
to handle these disputes while ensuring orderly growth of the industry
itself.
In its search for partners for this venture the CTO has been impressed
with the dynamic dispute resolution platform operated by TheClaimRoom.com
and the two parties have formed an alliance to provide on-line mediation
services through this platform, which combines the best of both parties;
the hundred year old experience of the CTO with the techno-skills of The
Claim Room.com. Being an organisation that brings together a number of
telecommunications companies, the CTO has the capacity to make on-line
dispute resolution a reality in the Commonwealth.
Lasantha de Alwis, Corporate Secretary/Manager of the Commonwealth
Telecommunications Organisation says 'Deregulation of the telecom sector
in our member countries means the end of a single operator and the
entrance of new ones, all bound to interact and inevitably disagree from
time to time. Such situations can be lengthy and expensive, and
potentially bear high opportunity costs. By taking the dispute resolution
process online, the agreement with TheMediationRoom.com will allow
mutually agreeable, fast and cost effective solutions between parties.'
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